Safe Publishing LTD backs The High-Stakes Exam Protocol with a 14-day, Diagnostic-locked refund. If the customer completes the 20-Minute Diagnostic Worksheet included in the Resource Hub and, after doing that work, it does not give the customer a clearer picture of what is breaking their preparation, the customer may send the completed Worksheet back and receive a full refund of the purchase price.
This is not a "money back if the customer changes their mind" policy. It is a "money back if the Product's first specific promise fails, with the Diagnostic as evidence" policy. The 20-Minute Diagnostic is the first substantive piece of work the Protocol asks the customer to do. If it fails at its stated job, Safe Publishing LTD refunds. If the customer has not done the work, there is nothing for the refund to be measured against, and the request will be declined under this policy.
A refund request will be honored if, and only if, all three of the following are true at the time the request is received.
(a) Time window. The request is submitted within 14 calendar days after the date of purchase, as recorded in the Payhip order confirmation (payment processed via Stripe Connect).
(b) Minimum reflection period. The request is submitted no earlier than 72 hours after the date of purchase. A request submitted within the first 72 hours is declined automatically under this policy as evidence that the Product has not been substantively used.
(c) Completed Diagnostic Worksheet attached. The customer's completed 20-Minute Diagnostic Worksheet is attached to the request email in legible form. Acceptable forms: the exported PDF from the Resource Hub, screenshots of the filled entries showing all questions and responses, or a clear photograph of a paper worksheet filled in by hand. Any legible form is accepted; the requirement is that the completed document is attached.
If any of the three conditions is not satisfied, the request is declined under this policy and is not eligible for reconsideration on the same order.
Send an email to support@thehighstakesexamprotocol.com containing:
Refund request — [order number]Safe Publishing LTD replies within 2 business days.
The following are named triggers under which a refund request is automatically declined, in addition to any failure of the eligibility conditions in Section 2.
Repeat purchase pattern. More than one purchase attempted or completed from the same email address, IP address, or payment method within the 90 days preceding the request.
Prior refund on file. A refund has previously been granted to the customer on any prior order of the Product.
Non-substantive Diagnostic submission. The Diagnostic Worksheet attached is blank, contains only template language, appears to have been copied from another source, or does not show substantive engagement with the specific questions asked.
Chargeback already initiated. A chargeback has been filed with the customer's card issuer before the refund request was received. In that case the matter proceeds through the chargeback dispute process (see Section 8) and not through this policy.
Concurrent redistribution. Evidence of redistribution of Product materials in breach of Section 7 has been received or is reasonably documented.
For requests declined under this section Safe Publishing LTD sends a written explanation identifying the trigger. No further reconsideration under this policy.
Approved refunds are processed via the original payment method (Stripe) within 5 to 10 business days of approval. Bank posting time depends on the customer's card issuer and is outside Safe Publishing LTD's control.
Requests submitted after the 14-day window in Section 2 are declined by default. Exceptions may be granted at Safe Publishing LTD's sole discretion, on a case-by-case basis, for documented extenuating circumstances (medical, bereavement, natural disaster affecting the customer's ability to access the Product within the standard window).
The refund under this policy does not apply to: (a) Third-party service disruptions, including ChatGPT downtime, OpenAI policy changes affecting the custom GPT Study Partner, and browser or device compatibility issues outside Safe Publishing LTD infrastructure. The AI Prompt Kit included in the Resource Hub is provided as a fallback for the AI Study Partner. Refund is not granted for OpenAI-side issues. (b) Physical products. Paperback editions purchased through IngramSpark distribution (Amazon, Barnes & Noble, direct retailers) are handled by the retailer's own refund policy, not by Safe Publishing LTD. (c) Requests that do not satisfy all three eligibility conditions in Section 2. (d) Requests that meet any trigger in the discretion clause in Section 4. (e) Change of mind alone; engagement with the Diagnostic is the qualifying event.
Every copy of the ebook PDF is digitally watermarked with the buyer's name, email address, and purchase date at the time of download. The Resource Hub access link is tied to the order record. Sharing the access link or the watermarked copy with any person who has not purchased the Product, uploading Product materials to public forums, cloud shares, torrents, or any other distribution channel, or reselling or sublicensing any part of the Product in whole or in part is a material breach of the license under the Terms of Service. Breach voids the license and any pending or future refund under this policy, revokes Resource Hub access without additional refund, and may result in legal action under UK and US copyright law. Safe Publishing LTD reserves the right to investigate documented redistribution and to pursue enforcement at its discretion.
Once a refund is issued under this policy, Resource Hub access is revoked. The customer may not retain, use, or distribute Product materials after refund. Continuing to use or distribute Product materials after a refund constitutes copyright infringement and voids the transaction.
Before initiating a chargeback with the card issuer, the customer agrees to first submit a refund request through this policy in accordance with Sections 2 and 3.
Chargebacks filed without a prior refund request submitted through this policy will be contested. Evidence provided to the card issuer will include: proof of purchase and delivery timestamp, the customer's acceptance at checkout of the Terms of Service and this Refund Policy, the Resource Hub access delivery record, and evidence of whether the eligibility conditions in Section 2 were met.
Where a chargeback is filed after a refund request has already been declined under Section 4 of this policy, the same evidence is provided to the card issuer and the matter is treated as a duplicate dispute.
This clause is a contractual commitment between the customer and Safe Publishing LTD; it does not restrict any statutory right the customer may have under United States federal or state consumer protection law, nor any right the customer may have under the card issuer's own rules. Its purpose is to ensure that legitimate refund requests are handled through this policy directly, and that chargeback disputes are decided on the basis of the actual policy terms accepted at purchase.
Safe Publishing LTD may update this policy from time to time. The version in effect on the date of the customer's purchase is the version that applies to that purchase, regardless of subsequent updates.
For any question about this policy, refund requests, or clarification on eligibility: email support@thehighstakesexamprotocol.com. Response time within 2 business days.
Safe Publishing LTD is a company registered in England and Wales. This policy is governed by the laws of England and Wales, without prejudice to any United States federal or state consumer protection right that applies mandatorily to the customer as a United States resident. See also the Terms of Service and the Privacy Policy.